Returns & Refund


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


  • If for any reasons you are not satisfied with our products these can be returned to us in their original conditions within 14 days of the date you received the order.
  • Shipping charges will be deducted for orders returned back to us, unless they are communicated to not levy via support service.
  • Customers should report any damage, faulty or any other issue with order to within the first instance of receiving delivery.
  • Return sent back must be communicated  and photographs of items must be taken if you are concerned about damage during its return journey.
  • Before returning your items please contact our customer service either by telephone or e-mail including . This will help move the process along when the goods are received back to us. Upon receipt of the item back to us in original and unused condition, we will process your refund within 5 working days.
  • All items returned must be in saleable condition i.e. must not have been worn/handled. Hair must not have been removed from the cardboard under any circumstances for health and hygiene purposes.
  • No refund will be given if the hair/products have been used (e.g. hair extensions removed from cardboard or Cosmetics being used or Wigs being tried for Hygienic Reasons) If the hair/products have been used, the postage for returning items will not be refunded and we take no responsibility for returned goods.
  • For exchanges, the exchange can be done in the same product category at the same price, and if you want to exchange to a different item with different price, the buyer has to pay the price difference.
  • In order to ensure the safe RETURN of the products, be sure to contact us before sending it back, we have the right to refuse to sign for the package if you send them back without our permission. Otherwise, you will be responsible for all the losses arising there from.
  • If you receive the wrong item, please email us the picture of the item you received within 24 hours of receipt, and we will make sure that you get the correct item right away. The same applies to FAULTY Items.
  • For wigs and ponytails, we cannot give you refund or exchange your item for Hygienic reasons and therefore, please be sure of which colour or size you are buying.
  • Return Postage: If item is faulty and buyer wants to return it or exchange it, we will pay the return postage to the buyer but if buyer changes mind and wants to return the item, the buyer pays the return postage
  • Paid Returns Labels are provided to only those applicable with no pick up service. Customer need to drop the parcel to courier service provider to return back the item/s.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.